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  1. General Terms and Conditions of Use




These general conditions of use are concluded between:

- the website manager, hereinafter referred to as "VetOndes",

- any person wishing to access the site and its services, hereinafter referred to as "the Purchaser".


Article 1 - Principles

The purpose of these general Terms and Conditions of Use is to provide a legal framework for the use of the VetOndes website and its services.

The website is a service of:

- The VetOndes sole proprietorship

- Address:  159 Chemin du Clezet, 01220 Divonne les Bains, France

- URL address of the site:

- e-mail:

- telephone number: 0033.

The general Terms and Conditions of Use must be accepted by any Purchaser, and access to the site implies acceptance of these terms and conditions.

Article 2 - Evolution and duration of the GCU

These general Terms and Conditions of Use are concluded for an indefinite period of time.

The VetOndes website reserves the right to modify the clauses of these General Conditions of Use at any time and without justification.

Article 3 - Guarantee

The Purchaser is encouraged to inspect the delivered goods as soon as possible in order to detect any obvious material and/or manufacturing defects, including damage due to transport, and to report them immediately to VetOndes by e-mail at

Defects that have not been detected during an appropriate inspection and that only appear later should also be reported as soon as possible after their discovery. The goods are considered accepted if the Purchaser does not inspect them or if the Purchaser does not report defects immediately.

For any merchandise returned due to manufacturing defects, VetOndes will replace it with one of the same size, same colour, provided that this product still exists in the VetOndes catalogue.  Depending on the availability of the goods in our warehouse, VetOndes will ship the replacement goods within 5 working days.  In the event that the merchandise is no longer in the VetOndes catalogue, a refund will be granted. 

Article 4 - Order

All prices on the website are indicated excluding VAT.  Before confirming the order, the applicable VAT rate will be displayed as well as the shipping costs.  The Purchaser is responsible for all VAT and shipping payments.

All goods remain the property of VetOndes until payment is received in full.

Payment can be made by Paypal or bank transfer or by credit card.

Article 5 - Delivery

Upon receipt of the order and payment, the goods will be shipped, depending on availability in the VetOndes warehouse.  For any goods that are not available, the Purchaser has the possibility to cancel the order.  For all goods which are to be made to measure, the cancellation period for an order is 2 working days.

Packages are sent by first class post. Vacation periods or labour disputes can cause additional delays. If the Purchaser prefers delivery by a courrier or by Registered post, an additional cost will apply. 

Shipping costs include handling and packaging costs as well as postage. Handling fees are fixed, while shipping fees vary according to the total weight of the shipment. VetOndes recommends that the Purchaser group the items together in a single order. VetOndes cannot group two separate orders placed separately, and shipping charges will apply to each of them.

For all shipments delivered to Europe, the Purchaser is responsible for the payment of VAT and shipping costs.  

Article 6 - Returns

VetOndes recommends that the Purchaser carefully checks the sizes against the size chart before ordering. Outerwear may be changed to other sizes provided it has not been worn and is returned packaged in the same condition as it was shipped. Underwear and head nets cannot be changed for health and hygiene reasons, in accordance with the provisions of the Distance Selling and Sale of Goods Act.  The returned goods must be received by VetOndes within 14 days of the receipt of the order.

Due to the sensitivity of some people to chemicals, no perfume or odour must be detectable on the returned garment. 

Returns are subject to a 20% restocking fee.

If the garment and packaging are not received packaged in the same condition in which they were sent to the Purchaser, VetOndes will return the garment to the Purchaser, with the shipping cost being borne by the Purchaser.

Any Purchaser who may be sensitive to the fabric or any of the products used in the manufacturing process should contact VetOndes to ensure that the material is suitable before making a purchase. In case of doubt, VetOndes will endeavour to provide a sample of the material before purchase.

Products cut to measure or manufactured especially for a particular request cannot be refunded or replaced, except if they are defective or unfit for their intended use.

Canopies: VetOndes does not accept the return of canopies except in the unlikely event that the Purchaser can prove the existence of a proven manufacturing defect.

Article 7 - Protection of personal data

Please refer to the VetOndes Privacy Policy on the VetOndes home page.

Article 8 - Cookies

The VetOndes website can automatically collect standard information. All information collected indirectly will only be used to track the volume, type and configuration of traffic using this site, to develop its design and layout and for other administrative and planning purposes and more generally to improve the service offered by VetOndes.

Article 9 - Applicable law

These General Terms and Conditions of Use are subject to the application of French law.